Remote Working Strategy at spriteCloud

TABLE OF CONTENTS

Management Culture For Remote Working

WHEN REMOTE WORKING IS NOT SUPPORTED

Remote Working Staff Culture

THE BUILT-IN ‘STARTER’ TRAIT

SELF-STARTERS, MENTORING, AND TRUST

Remote Team Structure

LINE MANAGERS

MAINTAINING STRUCTURE

Remote Working Tools and Services

  • Google Mail. Business edition. All our email and calendars are here for the whole company.
  • Google Drive and Google Docs for document management and collaborative document writing.
  • Google Meet. This is a standard tool for video calls, and has become incredibly handy while working remotely.. Individual teams are allowed to use other solutions if it is a better fit for a particular job, but Meet is our company default solution.
  • Google Analytics, Google Tag Manager, and Google Search Console YouTube, and Google Optimise for our marketing group.

Remote Work Practices and Processes

  • When you start work in the morning, you come online on Slack and say good morning in both the big company Announcements channel and the channel for your workgroup(s).
  • When people come back from lunch, we ask they give the same shout-out so we know they are back and working the afternoon shift.
  • Your Slack status has to be green to show you are working. If you’re not green, you’re not working. That’s the simple rule. By getting everyone to follow it, you know who’s at their desk doing their work, and who’s not.
  • In your workgroup channel you shout out what your main work activities are for the day, and if you are blocked on anything and need help. A workgroup may try to formalise this with a rolling morning scrum meeting on a call to do the same thing. For those people that don’t have groups that do scrum calls, we ask them to give this update, so it’s clear what they will be working on. A simple bullet-pointed to-do list works fine.
  • During the day, if someone gets blocked on something, we ask them to call it out at the time that it happens. Particularly in a group channel, because then the group leads can help organise a resolution in a timely manner.
  • At the end of a working day, we ask for technical team members to send an “end of the day” report, that gives bullet point information on the main activities undertaken, successes, blocks, and what they will do tomorrow.

Building and Maintaining Company Culture

  • Openness: Frequent and transparent communication, sharing knowledge, information and informed opinion.
  • Social: We are social, communicative and easy to get along with.
  • Quality: Doing it right when no one is looking. (Henry Ford)
  • Passion: Doing what we love with intensity.
  • Respect: Due regard for the requirements, expectations and value of others.

COMMUNICATION ETIQUETTE

  • #announcements — The formal channel for serious messages. Generally used by the management team, but is open to any staff member who has something they need say company-wide.
  • #random — Informal channel used for anything and everything; good jokes, bad jokes, memes, discussions of the day, polls for Friday lunch. This is one of the most important channels as it keeps everyone together, all day, every working day.
  • #line-managers — Formal channel for the line managers to keep an open channel with each other to discuss staff management issues that need quick attention.
  • #<groups> — any workgroup has a chat channel specific for them. These are the most used channels. They are the online equivalent of an office workspace area.
  • #complain — This channel is there to allow staff an outlet for frustration in a safe space. Generally, managers aren’t members here. We have found that staff do help other staff to resolve issues, which is much more preferred than having staff sit and brood on issues that bother them and have no way to get that frustration out.

Dealing With Toxic or Underperforming Staff

IDENTIFYING TOXICITY

REMEDIATING TOXIC EMPLOYEES

Just Do It, and Learn on the Way

spriteCloud’s Bottom Line

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